ELEMENT PRIVACY POLICY

Effective Date: 10, 05, 2025
Company: Element ("Element," "we," "us," or "our")
Website: https://tryelement.co

1. Introduction

This Privacy Policy describes how Element collects, uses, and protects your information when you use our software, services, and website. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email address)
Account credentials and profile information
Payment and billing information
Communications with us (support requests, feedback)

2.2 Usage Data

When you use our software and services, we automatically collect certain information, including:

Software usage patterns and feature interactions
Performance metrics and technical diagnostics
Device and system information
IP address and location data (general geographic region)
Browser type and version
Pages visited and time spent on our website

2.3 Technical Data

Our software may collect technical information to improve functionality and security:

System configuration and environment details
Error logs and crash reports
Security-related information
Software version and update status

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our software and services
Account Management: To manage your account, process payments, and provide customer support
Communication: To send important updates, security notifications, and respond to your inquiries
Product Improvement: To analyze usage patterns and improve our software functionality
Security: To protect against fraud, abuse, and security threats
Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

Payment processors
Cloud hosting providers
Analytics services
Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or the public
Investigate or prevent fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request access to your personal information and receive a copy in a portable format.

7.2 Correction and Updates

You may request correction of inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions.

7.4 Opt-Out

You may opt out of certain communications and data collection activities, though this may impact service functionality.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and in our software. You can control cookie settings through your browser preferences.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third-party services, and we encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@tryelement.co
Website: https://tryelement.co